I don't see an e-mail address where I can send feedback, so I hope this reaches the appropriate office. I can't speak highly enough of the Endicott office on Washington Ave. I showed up for an appointment on November 12th at 2:15 PM, but I had encountered issues trying to get the appointment to go through on the web site, and when it finally did, I didn't realize the location had reverted to Binghamton. When we realized the error, I was certain the busy worker outside (this is being written during the COVID pandemic) would turn me away and I would need to try to reschedule, but he instead asked me to wait a moment while he checked to see what they could do; within a couple of minutes, I was being seen! Then, to boot, the worker who assisted me inside was downright delightful - I actually enjoyed my visit...how many DMV's can claim that level of customer service?! The staff at that office should be commended.